An Investigation of Organisational Readiness for Change in Service Sector SMEs in the UK

LAWRENCE, Nicholas and SAMYOGITHA, Anoop (2022). An Investigation of Organisational Readiness for Change in Service Sector SMEs in the UK. In: BAM 2022 Conference, Alliance Manchester Business School, University of Manchester., 31 Aug 2022 - 2 Sep 2022.

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    Organisational Readiness for Change (ORfC) has been recognised as an important area for management research and several significant studies have been conducted on the subject in various European economies with major focus on the manufacturing sector. The service sector with fundamentally different requirements has not been adequately represented and factors other than employee readiness such as organisational culture, external drivers, core competencies, infrastructure and constraints have not received due consideration. Moreover, a thriving and open economy like UK where the SME contribution to national output is quite substantial, warrants more research on ORfC in its SME Service Sector. Based on this understanding, our research focused on exploring the various factors that influence ORfC in the SME service sector in the UK and comparing the effects based on firm age and size. Primary data was collected from 17 heterogeneous SMEs using an online survey with variables to measure different constructs of ORfC. Mean, standard deviations, inferential statistics based on One-Way ANOVA and post-hoc test (Tukey HSD) results were used to analyse influence of factors on ORfC and test hypotheses to determine specific patterns of dependencies. The findings suggest that organisational culture and managerial competencies have a relatively standard influence irrespective of demographics, whereas external drivers and constraints have specific influences in SMEs based on firm age, size, and sector. Several patterns emerge showing that leadership expertise, talent management, agile software and ORfC measurement through employee support and customer satisfaction have significant importance in Service Sector SMEs. The research suggests implications based on these observations which could be relevant in a wider industrial context and discusses the scope for more comprehensive longitudinal studies to understand specific dynamics of ORfC

    Item Type: Conference or Workshop Item (Paper)
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 22 Sep 2022 10:00
    Last Modified: 22 Sep 2022 10:00

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