e-Roster Policy: Insights and implications of codifying nurse scheduling

DRAKE, Robert (2017). e-Roster Policy: Insights and implications of codifying nurse scheduling. Health Informatics Journal. (In Press)

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Official URL: http://journals.sagepub.com/doi/10.1177/1460458217...
Link to published version:: 10.1177/1460458217724579

Abstract

Following a decade of dissemination, particularly within the British National Health Service (NHS), electronic rostering systems were recently endorsed within the Carter Review. However, e-rostering necessitates the formal codification of the roster process. This research investigates that codification through the lens of the 'Roster Policy', a formal document specifying the rules and procedures used to prepare staff rosters. This study is based upon analysis of twenty-seven publicly available policies, each approved within a four-year period from January 2010 to July 2014. This research finds that, at an executive level, codified knowledge is used as a proxy for the common language and experience otherwise acquired on a ward through everyday interaction, while at ward level the nurse rostering problem continues to resist all efforts at simplification. Ultimately, it is imperative that executives recognise that e-rostering is not a silver-bullet and that information from such systems requires careful interpretation and circumspection.

Item Type: Article
Identification Number: 10.1177/1460458217724579
Depositing User: Robert Drake
Date Deposited: 13 Jul 2017 13:22
Last Modified: 30 Aug 2017 19:13
URI: http://shura.shu.ac.uk/id/eprint/16150

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